FAQ

Q: Where do you ship? (standard shipping)
A: JAVA ROASTERS is currently only shipping to Canada and U.S. addresses.

1.All shipping fees are automatically calculated at checkout, and international packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover. All orders are processed and shipped from our Roastery within 1-3 business days. You will receive a shipping notification once your order is with the shipping carrier.

2.CORRECT ADDRESS
Please leave an accurate delivery address, phone number, and delivery instructions. An extra delivery fee will be applied if missed due to the receiver's issue.

Q: Can I return my coffee?
A: We are sorry, but we don't accept returns on roasted coffee. If there is any problem with our coffee, please email us at hi@myjava.ca

Also, any order cancellations must be reported up to one hour after placing the order.

Q: Can you grind my coffee for me?
A: We're offering to grind coffee for online orders. Just add your request (and please tell us how you brew your coffee) in the comments at checkout. We can only offer you a universal grind suitable for Auto Drip, French Press or Pourover and a universal grind suitable for espresso.

Q: How is your coffee sourced?
A: Our choice is SINGLE ORIGIN COFFEE. Single Origin coffee is coffee grown within a single known geographic region. Sometimes, this is a single farm, a specific collection of beans from a single country. The name of the coffee is then usually the place it was grown to whatever degree available. A cup of single-origin coffee can offer an explosion of flavour with its bright and delicate notes.

We spend our time sourcing beans from some of the best coffee growers in the world, looking for superior coffees that are distinctive and memorable and can stand up on their own without blending. We roast them carefully in small batches, always aiming to bring out the most exquisite characteristics in the cup.

We only serve coffee that is in season, and we love to share the stories of where our beans come from and the producers behind them. Our mission is to make good coffee accessible and exciting, simple to understand and appreciate, and easy to brew and enjoy.

Q: Do you sell your items wholesale?
A: Please see the WHOLESALE tab for more details.

Q: Can I purchase a coffee for the roastery pick-up?
A: Absolutely! Select the PICK-UP FROM THE ROASTERY option at checkout. (please wait for notification before picking up your order; we'll send you a text message with all details when your order is ready for pick up.)
Please note that our ROASTERY is open for pick up on weekdays only  1PM-5PM.

Q: What about customs?
A: Customs & Duties are to be paid by the recipient.